#Onedrive for business troubleshooter update

(An MX record determines where email for your domain is sent.) Email sent to your domain stops coming to your Microsoft address and goes to your new email provider instead.

#Onedrive for business troubleshooter update

Before you remove your domain, be sure to update the DNS records, such as your domain MX record, at your DNS host.ДЇor example, change the MX record at your DNS host.

If you set up a custom domain, you added DNS records so the domain would work with Microsoft 365 services. Change your domain nameserver records (if needed) If you don't have a custom domain, you can skip ahead to Save your data. If you use a custom domain with your subscription, there are a few extra steps that you must do before you can cancel your subscription. Other steps you might have to take Change custom domain settings If you want your subscription data to be deleted before the typical Disabled period is over, you can close your account. To learn more, see What happens to my data and access when my subscription ends? Office applications, like Word and Excel, will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications. User access Your users won't be able to use services like OneDrive for Business, or access customer data like email or documents on team sites. As a global or billing admin, you have 90 days to reactivate the subscription with all data intact. What to expect for you and your users if you cancel a subscriptionДЄdmin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. You can't remove a payment method from a canceled subscription until after it reaches the deleted state. Any data you leave behind may be deleted after those 90 days but is deleted no later than 180 days after cancellation. Admins can also reactivate the subscription while it's in the disabled state.ДЄfter 90 days, the subscription moves into the deleted state. Admins can still access and back up data for their organization while the subscription is in the disabled state, but we recommend that admins back up their data before they cancel a subscription, especially if it's their only subscription. For most subscriptions, in most countries and regions, the disabled state lasts 90 days. If you cancel a subscription before the end of your term, the subscription status moves directly into a disabled state.

What happens when you cancel a subscription

If you explicitly delete a subscription, then it skips the Expired and Disabled stages and the SharePoint Online data and content, including OneDrive, is deleted immediately.